Terms and conditions

RESTANDER, Jerneja Ficko s.p.

RESTANDER, izdelava in prodaja kovinskih izdelkov, Jerneja Ficko s.p.

Falska cesta 89, SI-2342 Ruše, Slovenija

Tax number: 52090035

Identification number: 9582606000

The company is registered at the district court of Maribor under the registration number X/XXXXX/XX

Tel: +386 31 00 30 90

Email: info@restander.com

The general online sales conditions of the company Restander s. p. constitutes an agreement between the customer (individual natural or legal persons) and the company for online ordering at the restander.com. If the end user has access to the online order or it is used for other purposes, they are bound by the provisions of these terms and conditions. The end user who does not agree with these terms of use for online ordering may not use this service.

The online shop is managed by the company Restander s. p. The terms and conditions of the online order include the ordering system on the website restander.com, consumer rights and the business relationship between the consumer and the company Restander s. p.

Access to information

Restander s. p. agrees always to assure its clients the following information:

1. the identity of the company (name and place of business, identification, and tax number)
2. contact data, which allows quick and efficient communication (email, phone)
3. the essential characteristics of the goods or services (including sales service and guarantees)
4. the availability of products (each product, which is offered on the site, should be available within a reasonable time)
5. delivery of the product (type, location, and time of delivery)
6. all prices must be clearly and unambiguously defined, it must be understood, whether they contain taxes and transport costs,
7. the type of payment and delivery
8. the duration of the offer,
9. the period within it is possible to withdraw from the contract and conditions for the withdrawal; moreover, also if and how much it will cost the customer to return the product,
10. a statement of the appeal procedure, including any information about the contact person or department for customer contacts.

Offers and prices

Because of offers and sales online, the prices in the online shop Restander s. p. can be updated. All prices are with VAT. Prices for buyers are valid at the time of order submission and have no predetermined validity.

Orders and prices

The sales contract between Restander s. p. and customers in the online store is concluded now when Restander s. p. confirm the order. From this moment, all prices and other conditions are fixed and apply to Restander s. p. as for the buyer.

Payment and delivery information

Payment

The online shop Restander s.p. offers the following payment methods:

• Credit Card
• Payment through PayPal
• Bank transfer.

Packaging costs are included in the product price. The delivery price depends on the customer's address. We only ship to European Union countries.

The listed shipping prices are for sending 1 piece. In case of a simultaneous order of many pieces to the same address, the most favourable shipping option is determined.

Invoice

After delivery and payment of certain products an invoice in pdf is sent to the customer’s e-mail address by Restander s. p. On the invoice there are all prices and costs of buying.

Delivery

We only accept orders for products that are in stock, all orders are sent by delivery service in the shortest possible time.

Consumer rights

Withdraw from the contract

With contracts completed from a distance, the consumer has the right to withdraw from the order within 14 days and inform the company by e-mail (support@restander.com) or another communication channel, without giving reasons.

The consumer must return the goods within 14 days after notification of the cancellation of the contract. The consumer delivers the goods to the following address: Restander s. p., Falska cesta 89, SI-2342 Ruše, Slovenia. The only costs incurred to the consumer in relation to the cancellation of the contract are the costs of returning. The consumer must return the product to the seller undamaged and in the same amount, unless the product has been destroyed, damaged, lost or their quantity is reduced, without the consumer’s complicity.

Complaints and disputes

Restander s. p. conforms to the European legislation on consumer protection.

Complaints must be sent by email to support@restander.com. The complaints procedure is confidential. Restander s. p. will confirm within three working days that they have received a complaint. They will keep the customer updated about duration and solution.

In case of a judicial settlement of disputes, the court of the domicile of the consumer is responsible for that.

Out-of-court settlement of disputes

According to the Act on out-of-court resolution of consumer disputes from online traders or providers of services delivered online, the platform for the online resolution of consumer disputes (SRPS) is: https://ec.europa.eu/consumers/odr/main/?event=main.consumer .rights#inline-nav-2

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